Frequently Asked Questions:
General Questions
1. What diagnostic tests do you offer?
We offer a wide range of pathology, radiology, and preventive health checkup services, including blood tests, urine tests, X-rays, ultrasound, CT scans, MRI scans, and full-body health packages.
2. How can I book a test online?
You can book your diagnostic test directly through our website by selecting the desired test, choosing a date and time slot, and completing the booking process.
3. Do I need a doctor’s prescription for tests?
Some tests require a doctor’s prescription, while many routine health checkups can be booked without one.
4. Are home sample collection services available?
Yes, we provide home sample collection services for selected tests and health packages.
5. Which areas do you serve?
We currently serve multiple cities and nearby regions. You can enter your location or PIN code on our website to check service availability.
Appointment & Booking FAQs
6. Can I reschedule or cancel my appointment?
Yes, appointments can be rescheduled or canceled through your account dashboard or by contacting our support team.
7. How early should I arrive for my appointment?
We recommend arriving at least 15–20 minutes before your scheduled appointment time.
8. Will I receive a booking confirmation?
Yes, you will receive confirmation via SMS and email immediately after booking.
9. Can I walk in without an appointment?
Yes, walk-in patients are welcome, but prior appointments help reduce waiting time.
10. What payment methods do you accept?
We accept debit cards, credit cards, UPI, net banking, digital wallets, and cash payments at the center.
Test Preparation FAQs
11. Do I need to fast before a blood test?
Certain blood tests require fasting for 8–12 hours. Test-specific instructions will be shared at the time of booking.
12. Can I take my regular medications before the test?
Please consult your doctor or follow the instructions provided for your specific test.
13. How should I prepare for an ultrasound or scan?
Preparation depends on the type of scan. Detailed instructions will be sent to you before your appointment.
14. What should I bring to the diagnostic center?
Please carry a valid ID proof, doctor’s prescription (if applicable), and your booking confirmation.
Reports & Results FAQs
15. How long does it take to receive test reports?
Most reports are available within 24–48 hours, while specialized tests may take longer.
16. How can I download my reports?
You can log in to your account on our website or mobile app to download digital reports anytime.
17. Will I receive reports via email or WhatsApp?
Yes, reports can be shared securely through email or WhatsApp based on your preference.
18. Are my medical records confidential?
Absolutely. We follow strict privacy and data security protocols to protect patient information.
Health Packages FAQs
19. What are preventive health checkup packages?
These are bundled diagnostic tests designed to help detect health issues early and monitor overall wellness.
20. How do I choose the right health package?
Our packages are categorized by age, gender, and health goals. You can also consult our team for recommendations.
21. Are health packages covered by insurance?
Coverage depends on your insurance provider and policy terms.
Insurance & Billing FAQs
22. Do you accept insurance?
Yes, we work with selected insurance providers and corporate health programs.
23. Can I get an invoice for reimbursement?
Yes, detailed invoices and receipts are provided for reimbursement purposes.
24. Are there any hidden charges?
No, all pricing is transparent and displayed before booking.
Safety & Quality FAQs
25. Are your labs certified?
Yes, our laboratories follow strict quality standards and are certified by recognized healthcare authorities.
26. Are your technicians trained and qualified?
All our lab technicians and radiology staff are highly trained and experienced professionals.
27. What safety measures do you follow?
We maintain strict hygiene, sanitization, and infection-control protocols to ensure patient safety.
Support FAQs
28. How can I contact customer support?
You can reach us via phone, email, or live chat available on our website.
29. What are your customer support hours?
Our support team is available 24/7 to assist you.
30. What should I do if I face issues downloading reports?
Please contact our support team, and we will assist you promptly.